himagine Solutions is now a part of Omega Healthcare.

WORKFORCE MANAGEMENT LEAD

Job Description

  • To provide direction and support to WFM team to perform defined set of activities which result in systemic solutions leading to continual improvement of deliverable.
  • Manage, plan, optimize for the ongoing execution to ensure that company and client goals are met and Defined targets are achieved. Responsible for Scheduling for both inbound and outbound project, campaign creation and the batch allocation and the MIS pertains to the same. Responsible for overseeing a team of WFM consists of a scheduler, RTA and the MIS to ensure the delivery is not impacted, following the set of quality assurance processes which is maintained and the continual improvement process.

Type: Part Time
Location: Philippines

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