Overview

State-of-the-art Infrastructure to Deliver Value

Omega is completely committed to providing our clients with the most advanced technology available in the marketplace. We have invested significant resources in the infrastructure between US and India, to provide superior services to our clients.

The main operations centre in Bangalore has a seat capacity of 1100 per shift, which operates on a 24x7 basis. There is convenient access from the delivery centre all over the city, and as part of our contingency plans, a second operations centre has been set up in Chennai, India with 1000 seats per shift.  Our other infrastructural amenities are:

• Multi Contact Capabilities - Voice, Web Chat, e-mail and Fax on Demand.
• Sophisticated call handling with adequate station capacity and reliable components from Nortel.
• Dedicated multi-MB IPLC of high reliability connected to the NOC in the United States (via Atlantic Ocean)
• Second multi-MB IPLC also in place which provides complete redundancy (via Pacific Ocean)
• Multi-MB dedicated Internet link (full duplex).
• Equipment vendors – Nortel, Cisco, HP-Compaq, IBM, and Plantronics 

Click on this link to see pictures of our main Bangalore Operations Center.

	Key Differentiator:  Peace of Mind. Today, Omega is one of the few offshore healthcare BPO/KPO vendors with more than one processing center.  A requirement for many of our clients, this allows Omega the ability to continue processing, even if a disaster were to occur in one part of the world, or in one of the two cities in which we are located in India.  Always thinking ahead, Omega gives its clients peace of mind regarding seamless operation and uptime.  To date, Omega has never experienced an outage in which systems were down for more than a few minutes and we have the systems and infrastructure in place to ensure that it stays that way.