Management
 
Gopi Natarajan
Co-Founder, President and CEO
Mr. Gopi Natarajan is the President and Chief Executive Officer at Omega and has more than 20 years of experience in the US Healthcare Industry (payers, providers and vendors). Prior to Omega, he was heading a $40M medical billing company in the US with 900 employees (250 of whom were in India). He also has gained relevant experience in IT and BPO/KPO outsourcing during his senior management stints with Aetna, EDS and Healtheon/WebMD. 

Gopi has a brilliant track record in leadership, management and operational experience, having been instrumental in leading small sized companies to grow into mid / large sized companies.  Gopi now spends a significant amount of time in India, overseeing the operations and growth of Omega.  As a co-founder of Omega, Gopi brings an incredible amount of industry knowledge and relationships that he has built through the years while working in senior management positions in US-based healthcare services companies.

Anurag Mehta
Co-Founder and Executive VP
With 21 years of US corporate experience, 10 of which have been with US-based healthcare and India-based BPO/KPO companies, Anurag is backed by variegated leadership and management experience in start-ups and M & A.  The first 11 years of his career were spent at Bayer Corporation, and after his Fortune 50 experience, he was Founder and CEO of a large US medical billing company with back office, revenue cycle operations in India.  Having been instrumental in building two successful BPO/KPO offshore operations in India, he is credited with bringing about cost reduction and improved turnaround time for US clients.  Also, by having previously run large-scale medical billing operations in the US, Anurag clearly understands the needs of today’s US revenue cycle management companies and the forces affecting their business.  Together with Gopi Natarajan, Anurag co-founded Omega Healthcare in 2003.

Baskaran Gopalan
Vice-President and Head of Operations - Chennai
Mr. Baskaran Gopalan, Vice President of Operations, has over ten years of experience in the  healthcare billing industry, and has managed operations for hospitals and large physician groups. He has comprehensive domain knowledge of and expertise in the US healthcare industry, with a special focus on Receivables Management.  His expertise also extends to Quality Assurance processes and client management with his 6+ years of experience at other India-based Healthcare BPO/KPO organizations.  He is especially recognized for having developed an OIG Compliance plan and achieved ISO 9001 certification in a record 3 months.  Baskaran joined Omega in its early months and has emerged as a cornerstone of our India operations, bringing industry best practices and fostering immense team loyalty (of the first 16 managers hired into Omega in 2003, 15 are still with Omega).

Jaipal Gopalan
Vice-President and Head of Operations - Bangalore
Jai has 21 years of overall work experience in various service industry segments, like finance & accounts, insurance, mortgages, health & welfare. He has 15 years of experience in the BPO space with very reputed companies like Fidelity, American Express, Accenture, AVIVA and HSBC. He has deep Operations management experience in the areas of Quality management, Change management, Business continuity planning, and Team management (large teams). Jai is very proficient in re-engineering processes, defining continuous improvement plans, and people management to drive corporate objectives. He is Six Sigma Black Belt trained and has led several projects successfully using the relevant methodologies and metrics.

Jai is a PGDBM (Finance) Gold Medalist from Birla Institute of Management Technology, India and is currently pursuing his doctoral program in Finance from XLRI, Jamshedpur, India.

Janie Spellman
VP, Client Service
Janie has over 18 years of experience in revenue cycle management with a focus on inpatient, outpatient, facility practice, psychiatry and long term care. In a previous position as VP of Operations at Certus / Mirrus, she was responsible for starting up a new billing office on the East Coast. Her duties included managing the accounts receivables for the entire organization. This responsibility also included working with the Patient Financial Services Directors to ensure best practice procedures were in place to increase collections and reduce AR days. While employed with Alternative Behavioral Systems, her duties included the consolidation of 18 Psychiatric Hospitals into a Centralized Business Office, working with the CBO managers to insure monthly targets were obtained as well as provide training to all levels of staff in AR management. Most recently she was a Vice President at GeBBS Healthcare, specializing in global/domestic operations and as a client liaison in regards to coding, payment posting, charge entry, and AR follow-up. Janie serves on the HFMA Education committee and is a Vice President for the AAHAM, Mumbai chapter. Janie’s primary role with Omega is to work directly with our US-based clients and the operations team in India to insure a smooth transition of work between the two operations centers

Daphne Tombrella
VP, Business Development
Daphne brings to Omega Healthcare over 20 years in healthcare expertise, specifically in Revenue Cycle Management outsourcing. Daphne began her career at Electronic Data Systems (EDS) where she spent over 15 years in strategic business units focusing on business process management and outsourcing. After leaving EDS, Daphne was part of a startup company that focused on the payer market space. Daphne was instrumental in developing solutions for large commercial and managed care payers that allowed them to improve the efficiency of claim adjudication. After this venture was sold, Daphne then joined Ajuba, another startup company where she spent 9 years building the operation from ground up. Daphne’s expertise in both domestic and offshore outsourcing has helped clients recognize savings of 40% and greater within their organizations. Daphne has led project transitions in all areas of billing and revenue cycle management and managed manpower transitions in excess of 200 employees. Daphne’s combined expertise in both operations and client management allows her to provide exceptional support to clients as well as fully understand the needs and challenges of their environment.

Ravi Kartan
VP, Client Service
Ravi has over 19 years of US corporate experience, having worked in management positions in multinational corporations. He joined Omega in 2008, after 5 years in Senior Management with Accenture, prior to which he was in the healthcare revenue cycle space for 3 years with a large medical billing company, 4 years with Oracle Consulting and 3 years with NASA. He is highly skilled in project and process management and has taken the lead in liaising with several key Omega clients in assisting with the transition of work to Omega’s operation centers. Ravi has a BS in Electrical Engineering from the University of Pittsburgh with post-graduate work in Program and Project Management.