The Omega Advantage

Account Management
Omega Healthcare is devoted to client satisfaction and performance. Our Client Service Managers in the US focus on the needs of their clients and act as the liaisons between the India employees who are focused on the delivery for their clients. Omega Healthcare also provides Implementation Management to ensure the smooth transition of work and process from our US clients over to our India operations.  Omega’s Account Managers in India each have over 10 years of experience in US healthcare revenue cycle and are a key element of our sustained growth and success.

Human Resources
Omega Healthcare possesses a highly educated and dedicated team of employees in India.  We take great pride in our low-turnover as compared to our competitors and also to other BPO/KPO companies in India.  We have a strict hiring policy and an emphasis on recruiting top-notch individuals to round out the Omega team.   Once a candidate makes it through the initial qualification and testing process, they endure an extensive training program to graduate to the Omega production floor and then they are deemed worthy of our clients’ needs and demands.  For example, our Coding Department in India consists completely of higher-degreed college graduates, many of whom are physicians and nurses.  They have a deep understanding of the medical industry through their education and experiences. Their consistent and excellent performance gives our clients complete confidence in their capabilities.

The Omega Healthcare staff continues to grow and evolve intellectually for our clients by keeping the lines of communication open and focusing on continuing education. All employees are continuously trained and quality assurance measured so that they can meet and exceed our clients' expectations. In addition, our state-of-the art technology helps to keep information flow consistent and open between our clients and employees on a global basis.

Offshore Operations
Omega Healthcare provides a unique set of business process outsourcing services that allows our clients to utilize highly educated, offshore labor to:

• Increase revenue
• Increase cash flow and decrease turn around times – get work done overnight and reduce month end overtime expenses and costs
• Lower costs – up to 40% or greater in some cases
• Reduce administrative hassles – less worry about constant turnover or finding qualified staff to perform daily tasks
• Reduce infrastructure and CAPEX costs
• Leverage our high-quality, lower-cost talent pool for faster growth

	Key Differentiator: Checks and Balances. In addition to all the cost savings listed above, Omega has put checks and balances in place to insure compliance in relation to Medicare, Coding and HIPAA. This is beneficial to our clients because they are provided with highly effective resources, which in turn results in better services and improved revenues. Ask us about our extensive HIPAA plan, which was been approved by five (5) US Fortune 100 companies and gives all of Omega’s clients a complete sense of security about OUR security.