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The Omega Healthcare medical billing team categorizes Accounts Receivable Management into three distinct functions for its physician billing company and hospital A/R management company clients:
Denials Processing
Correspondence and denied claims are processed in daily batches by our team of experienced billing personnel. Claims “statusing” and subsequent actions are determined on a client-by-client basis.
Claims-Follow-up
Unpaid claims are typically sorted by financial class order and employees in this unit call on the appropriate insurance companies, or self-pay patients if requested, and aggressively resolve any non-payment issues.
Customer Service
Call Groups are assigned to handle incoming patient phone calls for designated clients.
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Key Differentiator: Americans in India. Omega has hired and relocated a US-born, A/R Manager to our India operation in Bangalore. Their ability to help teach all the new recruits (as well as the experienced reps) many nuances of the American language, accent neutralization, and “negotiation skills”, has allowed Omega personnel to deliver consistently strong collections results for its clients – month after month. |
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