Our team is filled with experience, wisdom, and heart
Gopi has a brilliant track record in leadership, management, and operational experience, having been instrumental in leading small-sized companies to grow into medium / large-sized companies. Gopi now spends a significant amount of time in India, overseeing the operations and growth of Omega. As a co-founder of Omega, Gopi brings an incredible amount of industry knowledge and relationships that he has built through the years while working in senior management positions in US-based healthcare services companies.
Also, by having previously run large scale medical billing operations in the US, Anurag clearly understands the needs of today’s US healthcare and revenue cycle management companies and the forces affecting their businesses.
His expertise also extends to Quality Assurance processes and client management with his 8+ years of experience at other India-based Healthcare BPO/KPO organizations. Baskaran joined Omega in its early months and has emerged as a cornerstone of our India operations, bringing industry best practices and fostering immense team loyalty (of the first 16 managers hired into Omega in 2003, 15 are still with Omega).
After this venture was sold, Daphne then joined Ajuba, another startup company where she spent 9 years building the operation from the ground up. Daphne’s expertise in both domestic and offshore outsourcing has helped clients recognize savings of 40% and greater within their organizations. Daphne has led project transitions in all areas of billing and revenue cycle management and managed manpower transitions in excess of 200 employees. Daphne’s combined expertise in both operations and client management allows her to provide exceptional support to clients as well as fully understand the needs and challenges of their environment.
Guru specializes in Organizational Development and Organizational Behavior and has launched key change management initiatives in his various roles. He has spent over 25 years in the field.
Guru holds a post graduate degree in Industrial Relations & Personnel Management and a diploma in Training & Development from ISTD. He started his career with the BPL Group where he directed people strategies across their various manufacturing plants and also BPL’s corporate office at Bangalore. In his decade-long stint in the BPO/KPO industry, Guru was instrumental in winning prestigious awards for Allsec Technologies Ltd, and for setting up benchmark HR processes for Paramount Airways.
Guru is a life member of Bangalore Management Association (BMA), National Institute of Personnel Management (NIPM), Indian Society for Training & Development (ISTD), and the National HRD Network (NHRD).
Purushothama Reddy has over 20 years of corporate experience in both domestic and overseas assignments. At Omega he has headed the Finance department since 2005 and seen the company cross many milestones. As a key member of the Executive Management Team, he reports to the CEO and assumes a strategic role in the overall stewardship of the company.
As Finance head of the Indian and Philippines operations, his primary responsibilities include planning, managing and controlling all finance-related activities of the company. Over and above this, he assumes direct responsibility for investor relations and partner compliance.
PR –as he is known internally – also heads the procurement department and has driven deal analysis and negotiations at a macro level. As part of his role, he also oversees the functioning of the legal department, and advises management on legal matters and policy-making. Purushothama has a Master’s in Business Administration- Finance, holds a Bachelor’s degree in Law, and won the National Award for Excellence in Cost Management from the ICAI.
Julius is one of the founding members of Omega and has played a crucial role in Omega’s growth – right from its early days as a start-up to its current position of dominance. He presently leads the operations team spread across multiple geographies. Julius bring a customer-centric approach and a track record of increasing revenues and reducing cycle time, to the table. He leverages vast process knowledge in revenue cycle management to enhance efficiencies, improve quality and boost productivity for clients.
In over 18 years spent in the healthcare outsourcing industry, Julius has held many leadership positions at companies serving large physician and hospital groups. Today, he focuses on grooming the next generation of leaders for the company, while using his experience in the domain to propel people and the business forward.
Julius is a commerce graduate and has an MBA in Customer Relationship Management.
Narayanan brings over 23 years of rich operations experience to Omega, where he has been instrumental in setting up of the Trichy delivery centres almost from scratch. He presently leads the operations of this rapidly-growing region, driving all strategic functions. In addition, Narayanan manages the Philippines centre, was one of the progenitors of the Work Force Management team, and steers Service Quality and Operational Excellence.
Prior to joining Omega, Narayanan has held leadership positions in business operations at First Source, Genysis, Airtel, Aircel, and other companies where he was responsible for end-to-end delivery. His versatility in leading voice, non-voice and back-office operations has won him many accolades.
Narayanan is a commerce graduate and has an MBA in Finance from Alagappa University. He has also completed Intermediate ICWA (Institute of Cost & Works Accountants of India), and is a certified Six Sigma Green Belt professional.