Omega values its customers’ business continuity very highly
We know peace of mind is important to you. Our disaster recovery strategy and multiple processing centers give us the unique ability to always maintain uninterrupted operations. Omega is committed to providing you with the most advanced technology available in the marketplace. Our investment in the best infrastructure between the US and our offshore operations is one of the many reasons we are able to provide superior service to our customers. Very few of Omega’s competitors can boast this level of technology and investment to ensure 100% uptime. With time sensitivity of claims in the healthcare industry, risking your business with anything less is dangerous.
State-of-the-art Infrastructure to deliver value:
- Dedicated multi-MB IPLC of high reliability connected to the NOC in the United States (via Atlantic Ocean)
- Second multi-MB IPLC also in place that provides complete redundancy (via Pacific Ocean)
- Multi-MB dedicated Internet links as back up to the MPLS (full duplex)
- Multi-Contact Capabilities – Voice, Web Chat, E-mail, and Fax on Demand
- Sophisticated call handling, switching, and recording capabilities